Online Language Lessons & Language Training

By using Verbalplanet.com you accept the terms of this privacy statement.

This privacy statement details the information that we collect from you and how this information is then used. When you provide us with your personal data in the manner described, you consent to the processing of all such personal data as set out in this privacy statement. Please read this privacy statement carefully. Any changes to our privacy statement in the future will be posted to the website. You should revisit this page from time to time to review any changes that we may have made. If you have any questions or comments about how we handle your personal information, please e-mail us.

Student Registration

When you register with us, you must tell us: your desired username; desired password; your email address; the language you are interested in studying; your country of residence; your local currency and your local time zone (if applicable). By signing up to user Verbalplanet.com you are confirming your acceptance to this privacy policy and the terms of use. To use the Verbalplanet.com platform you will also be required to setup a Skype account and notify ourselves of your Skype name so that we may connect you to your chosen language tutor.

Tutor Registration

When you register with us, you must tell us: your full name; your email address; your date of birth; your native language; your address; your country of residence; your local time zone (if applicable) and where you heard about us. You will also be requested to confirm that you are over 18 years of age and that you accept the terms and conditions of use. When you register, you will also be asked to select a username and password which will give you access to your personal Verbalplanet.com account. To use the Verbalplanet.com platform you will also be required to tell us your Skype name as a condition of listing a tuition profile on Verbalplanet.com.

Payment of Lesson Fees

When you book language lessons with your chosen tutor you will be required to pay a booking fee to secure your lesson. You will be asked for: details of a credit or debit card and your billing address. All of your details are encrypted using Verisign encryption technology to ensure the security of your personal information. For further details about the Verisign encryption technology please visit Verisign.com.

Verbalplanet.com does not store financial details including debit and credit card numbers and such data will need to be provided each time a booking is made through Verbalplanet.com.

Use of Your Personal Information

We use your personal information: to answer your queries or complaints; to deliver our services, to support your learning; to carry out administration; for general statistics, research and marketing; for obtaining any relevant professional advice; as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights. We may also use aggregate information and statistics for the purpose of monitoring the Website usage in order to develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

Following registration via the website, tutors will be provided access to the email address of students for the purposes of effective communication and invoicing. Communications between students and tutors using any of the tools or functions we make available to you (including unopened messages sent via our messaging system) may be monitored by Verbalplanet.com staff to check the quality of tutor support, and to prevent abuse of the Verbalplanet.com website.

If you have not registered with Verbalplanet.com but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request. We will not use this information for marketing purposes without your permission or unless you invite us to do so.

Protecting Your Personal Information

Appropriate technical measures are taken to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. Your account is password protected and all information is on a secure server, which only a limited number of employees can access. If you think someone else knows your password, or is using it, tell us immediately and change your password using the "change my personal details" option once logged into your account. Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk. The terms and conditions tell you when we may close your account and delete all your records, files and information. We keep personal data: for as long as is necessary to fulfill the purposes we collected it for; as required by law; or to enforce or defend legal claims. Sometimes we will keep information that you have deleted, for example messages sent by you to your teacher, as a record of your learning experience. We will keep this information for a reasonable time.

Cookies

Cookies are small text files which are sent to your browser by a web server and which we store on your personal computer's hard disk. Our system will issue cookies to your computer when you log on to the website. We use cookies on our site to: make it easier for you to log on; cut down the number of times you have to type in certain data; record the success of advertising, to target advertising and to track visitor usage. The cookies used on the website do not collect your personal information. Some of our web pages may contain invisible electronic tags that allow us to count users that have visited certain pages. These files are only used to identify which advertisements bring customers to our website and you cannot be identified by them. They are not issued by us but by the relevant advertising provider.

Your Rights

You have the right to ask for a copy of all the information we hold about you (we will charge you a small fee for this) and to correct any inaccuracies. To obtain a copy of this information, please e-mail us. You can amend your details on the website at any time by accessing your account and updating your personal information.

Links

Our website contains links to other websites. We are not responsible for the privacy policies of other sites and we advise you to read the privacy statement of every website that collects personal information from you.