Terms and Conditions

By registering or using any Service provided by Verbalplanet.com ("The Web site") you are agreeing to accept the following terms and conditions which govern access and your use of the Verbalplanet.com web site.

The terms and conditions shall constitute a legal agreement between you and Verbal Planet Ltd, ("The Owner") of Verbalplanet.com with respect to the Services provided through the Web site and shall be binding in all circumstances.

Verbalplanet.com ("The Web site") is an online market place designed to facilitate the provision of online language lessons and tuition ("Language Training Service(s)") by independent freelance language teachers ("Language Teachers") to purchasers of Language Training Services ("Language Students"). Language Students should be aware that neither Verbalplanet.com, The Owner or any employee thereof is responsible for the provision, quality, accuracy, timely completion or legality of any Language Training Service provided by a registered Language Teacher at the request of a Language Student.

By registering or using any Service provided by Verbalplanet.com, Language Students acknowledge that the Verbalplanet.com web site functions solely as an intermediary to facilitate the provision of Language Training Services between independent Language Teachers and Language Students.

By registering or using any Service provided by Verbalplanet.com, Language Students acknowledge that neither Verbalplanet.com nor the Owner are party to any contract, or agreement, for the provision of Language Training Services by Language Teachers to Language Students. Language Students further agree that they shall not hold the Owner or Verbalplanet.com liable for the provision, quality, accuracy, timely completion or legality of any Language Training Service provided by a registered Language Teacher.

Language Students acknowledge and agree that neither Verbalplanet.com nor the Owner is liable for any loss or damage which may be incurred through use of the Verbalplanet.com web site, or as a result of any reliance placed by Language Students on the accuracy or completeness of any Language Training Service provided by a registered Language Teacher.

Verbalplanet.com and the Owner take reasonable measures to ensure that only high quality Language Teachers are permitted to provide Language Training Services through the Verbalplanet.com web site All Language Teachers are required to submit a detailed profile to Verbalplanet.com including details of their language teaching qualifications and experience which must be approved before a Language Teacher is permitted to accept Language Students. Neither Verbalplanet.com nor The Owner are responsible for checking the validity of any individual registered Language Teacher's qualifications or background and make no guarantees as to the accuracy of information supplied to ourselves by Language Teachers.

This agreement may be changed at our discretion at any time and it shall always be the responsibility of the User to ensure that they are fully aware of the terms and conditions of use. Continued use of the Verbalplanet.com web site will be deemed to constitute acceptance of any variation of the terms and conditions of use.

In order to use the Service(s) provided by Verbalplanet.com both Language Teachers and Language Students will be required to register an online account.

It is the sole responsibility of each registered Language Student and each registered Language Teacher to ensure that all personal details, including contact email addresses are up to date and accurate at all times. By accepting these terms and conditions all Users hereby release Verbalplanet.com and Verbal Planet Ltd from any claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, which arise due to inaccurate personal information being held on the Verbalplanet.com web site, systems and supporting infrastructure and hardware. All Users are solely responsible for the content and accuracy of any information published by them on Verbalplanet.com. Neither Verbalplanet.com nor the Owner is liable for any loss or damage which may be incurred through reliance on any information published on the Verbalplanet.com web site by any registered User.

Verbalplanet.com and the Owner reserve the right to suspend or terminate the membership of any registered User for any reason. No refunds, payments or compensation of any kind will be paid to registered Users whose registration has been terminated due to breach of these terms and conditions.

Language Teachers may end their membership at any time subject to the timely completion of any outstanding Language Training Services they have accepted to undertake on behalf of a Language Student.

Language Students may end their membership at any time but shall remain liable to the Owner and the relevant Language Teacher(s) for any monies outstanding in connection with Language Training Services carried out at their request by a Language Teacher.

All registered Users agree not to post, distribute, publish or by any other means place any computer code on the Verbalplanet.com web site which directly or indirectly links to another web site without our express permission.

All registered Users agree not to distribute or share their Username and / or Password details with any other individual or company for the purposes of allowing others to utilize the services provided through Verbalplanet.com.

All registered Users warrant and self certify that they can form legally binding contracts under their applicable law.

All registered Users will defend, indemnify, and hold harmless Verbalplanet.com and The Owner, its officers, directors, employees, agents, affiliates and third parties, for any losses, costs, liabilities and expenses (including legal fees) relating to or arising out of your use of Verbalplanet.com

All registered Users agree that neither Verbalplanet.com nor The Owner will be liable for any incidental, consequential, or indirect damages (including, but not limited to, any deaths, threats, torts or injuries committed by any other registered User, damages for loss of data, loss of programs, cost of service interruptions or procurement of substitute services) directly or indirectly arising out of the use or inability to use the Language Training Services provided through Verbalplanet.com.

You will not in any way copy, modify, publish, transmit, display, sell, distribute or reproduce copyrighted material, trademarks or other protected proprietary information without the express written consent of the Owner of such materials.

When registering as a Language Student you will be required to provide personal information not limited to your desired Username; desired Password; your email address; the language you wish to learn; your country of residence; your local currency and your local time zone (if applicable). By registering an account you are confirming that you are over 16 years of age and that you accept the terms and conditions of use. To use the Verbalplanet.com platform you will also be required to setup a Skype account and notify ourselves of your Skype name so that we may connect you to your chosen Language Teacher.

Use of any information supplied by you will be in accordance with the web site privacy policy. For the duration of your membership you agree to be bound by the terms and conditions of use.

When registering as a Language Teacher you will be required to provide personal information not limited to your desired Username; desired Password; your email address; your full name; your date of birth; your native language; your address; your country of residence; your local time zone (if applicable) and where you heard about us. You will also be requested to confirm that you are over 18 years of age and that you accept the terms and conditions of use. To use the Verbalplanet.com platform you will also be required to setup a Skype account and notify ourselves of your Skype name as a condition of listing a tuition profile on Verbalplanet.com.

Following registration Language Teachers will be required to create a detailed profile containing additional information concerning their background, language teaching experience, qualifications and teaching approach, which will enable Language Students to make an informed choice. All Language Teachers are required to submit their completed detailed profile to Verbalplanet.com which must be approved before a Language Teacher is permitted to accept Language Students. Verbalplanet.com reserves the right to make minor amendments, corrections and alterations to Language Teacher profiles for the purposes of ensuring that Language Teacher profiles are presented in a professional manner and are error free.

By accepting these terms and conditions, all tutors agree to the publication of personal information supplied by them for the purposes of completing their tutor profile, including but not limited to, your first name, surname, age, native language,country of residence and city. Use of any information supplied by you will be in accordance with the web site privacy policy. For the duration of your membership you agree to be bound by the terms and conditions of use.

By accepting these terms and conditions, all Language Students agree to book lesson time with registered Verbalplanet.com Language Teachers through the Verbalplanet.com Web site and to the payment of all Booking Fees due to Verbal Planet Ltd for facilitating any such bookings.

All lessons must be scheduled using the Verbalplanet system by a Language Student selecting an available lesson time from a Language Teacher's online work planner and completing the booking process.

Failure to adhere to the booking procedure stated above, and in particular any action whatsoever taken by a registered Language Student to arrange tuition time with a registered Verbalplanet.com Language Teacher through any other means such that a Booking Fee is not paid to Verbal Planet Ltd, may result in the termination of both that Language Student’s membership and that of the Language Teacher concerned, and or legal action against that Language Student or the Language Teacher concerned for recovery of any monies deemed owing to Verbal Planet Ltd.

All registered Language Students agree to Verbal Planet Ltd acting as agent for them for the purposes of booking tuition with a particular Language Teacher on their behalf. All Booking Fees charged by Verbal Planet Ltd in connection with the booking and scheduling of lessons with registered Language Teachers are due solely from the registered Language Student who made the booking. This condition shall not however restrict Verbal Planet Ltd’s ability to seek to recover any monies owed to the company from either the registered Language Teacher or the Language Student concerned.

All registered Language Students agree to allow Verbalplanet.com and Verbal Planet Ltd to disclose their registered email address to any registered Verbalplanet.com Language Teacher for the purposes of allowing a registered Language Teacher to issue a PayPal invoice to that registered Language Student for the Tutor Fee due in respect of any Language Training Service provided by that Language Teacher to that Language Student.

Verbalplanet.com reserves the right to alter or amend our standard Booking Fee at any time. All prices displayed publicly on Verbalplanet.com are inclusive of the Booking Fee.

Should a registered Language Student be unable to attend a booked lesson or lessons, that Language Student may reschedule the booked lesson or lessons to any other available time or times with the same Language Teacher at no cost or penalty providing at least 24 hours notice can be given to the Language Teacher concerned. Lessons cannot be rescheduled less than 24 hours before the lesson is due to commence. Cancellation as opposed to rescheduling of a booked lesson or lessons by a registered Language Student will result in the forfeit of the Booking Fee paid in respect of the cancelled lesson or lessons and no refund will be made by either Verbalplanet.com or Verbal Planet Ltd to the registered Language Student in respect of the cancelled lesson or lessons. Lessons cannot be cancelled less than 24 hours before the lesson is due to commence.

Where a registered Language Student cancels a booked lesson or fails to attend a scheduled lesson they shall remain liable to the Language teacher concerned for the Tutor Fee due and that Language Teacher shall be entitled (at their discretion) to invoice the Language Student concerned for the Tutor Fee due in respect of the cancelled or missed lesson. Where a registered Language Student cancels or fails to attend a booked lesson or lessons, any refund of Tutor Fees already paid directly to an individual Language Teacher in respect of the lesson or lessons will be at the sole discretion of the individual Language Teacher concerned and requests for a refund should be made by the individual Language Student directly to the individual Language Teacher concerned.

Registered Language Students are entitled to a full refund of the Booking Fee(s) paid in respect of a lesson or lessons which are cancelled by a Language Teacher, and in respect of a lesson or lessons where the Language Teacher fails to attend the lesson in its entirety. In such circumstances refund requests should be directed by the Language Student concerned to customer services stating the full details of the lesson concerned including the lesson reference number, Language Teacher and nature of the complaint within 48 hours of the scheduled start time of the lesson. Following verification of the complaint by Verbal Planet Ltd which will include obtaining confirmation of the facts from the Language Teacher concerned, Verbal Planet Ltd will endeavor to issue a full refund of the Booking Fee(s) paid to the Language Student concerned within 4 to 7 working days.

Where a registered Language Teacher cancels a booked lesson or lessons with a registered Language Student, or fails to attend a lesson or lessons in their entirety, any refund of Tutor Fees already paid to the Language Teacher by the Language Student in respect of the lesson or lessons will be at the sole discretion of the individual Language Teacher concerned. In these circumstances, requests for a full or partial refund should be made by the individual Language Student directly to the individual Language Teacher concerned.

By accepting these terms and conditions all registered Language Teachers hereby agree that by placing an approved profile on Verbalplanet.com they hold themselves out to be willing to contract directly with any registered Language Student, for the supply of Language Training Services. Furthermore, all registered Language Teachers accept that they are solely responsible for the performance, quality and fulfillment of all contractual obligations between themselves and a registered Language Student of Verbalplanet.com in respect of Language Training Services scheduled with them by that Language Student.

By agreeing to these terms and conditions, Language Teachers warrant that they are self employed and therefore responsible for compliance with all income tax and other taxes which they should properly account for under the tax jurisdiction applicable to them.

Verbal Planet Limited and Verbalplanet.com request that all Language Students seeking to register on Verbalplanet.com verify their contact email details as part of the registration process. Verbal Planet Limited and Verbalplanet.com undertake this process to ensure that a valid email address is supplied to a registered Language Teacher for the purposes of issuing PayPal invoices to a registered Language Student in respect of Language Training Services performed by a registered Language Teacher to that registered Language Student.

By accepting these terms and conditions all registered Language Teachers hereby release Verbalplanet.com and Verbal Planet Ltd from any claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, which arise due to a failure on the part of a registered Language Student to ensure that their personal contact details, including their contact email address, are accurate at all times.

All registered Language Teachers accept that it is their sole responsibility for invoicing a Language Student directly for their Tutor Fee and for the collection of all amounts due to themselves arising from contracts entered into by them with registered Language Students. Neither Verbalplanet.com nor Verbal Planet Ltd is responsible for collecting and / or distributing Tutor Fees from a Language Student to a Language Teacher. Should a registered Language Student fail to pay a registered Language Teacher then it is that Language Teacher's responsibility to resolve the dispute and arrange settlement of any monies owing to them and expressly not the responsibility of Verbalplanet.com or Verbal Planet Ltd.

All registered Language Teachers are required to invoice Language Students for their Tutor Fee using PayPal. It is solely the responsibility of Language Teachers to ensure that they can request and receive funds using PayPal in their country of residence.

Language Teachers are expressly forbidden from negotiating or discussing the Booking Fee either directly or indirectly with a Language Student. The membership of any Language Teacher found to be in breach of this condition will be terminated immediately and no compensation will be paid in respect of any Language Training Service provided to a Language Student by that Language Teacher.

By accepting these Terms and Conditions, all registered Language Teachers agree not to contact any registered Verbalplanet.com Language Student either directly or indirectly for the purpose of arranging tuition time with that Language Student through any mechanism other than the Verbalplanet.com web site All registered Language Teachers agree not to engage in or promote any activity with the intention of arranging lessons with a Language Student outside of the Verbalplanet site. Activity of this nature is specifically prohibited under our terms of service and undermines the trust, security and legitimacy of the Verbalplanet.com marketplace.

All lessons must be scheduled using the Verbalplanet system by a Language Student selecting an available lesson time from your work planner and completing the booking process. As a Language Teacher you are responsible for understanding the correct booking procedure and ensuring that this is followed by Language Students.

Activity specifically not permitted includes:

Communication via email, Skype or other means with the intention to schedule and arrange a lesson with a Language Student in a way which is intended to circumvent our fee structure and avoid the payment of the Booking Fee to Verbalplanet.com.

Placing contact information (including URL's and images) on your teacher profile which directly or indirectly promote a service outside of the Verbalplanet web site.

Failure to adhere to these terms and conditions by a registered Language Teacher, and in particular any action whatsoever taken by a registered Language Teacher with the objective of privately arranging tuition time with a registered Verbalplanet.com Language Student through any other means such that the Booking Fee is not paid to Verbal Planet Ltd, may result in the termination of both that Language Teacher's membership and that of the Language Student concerned, and or legal action against that Language Teacher or the Language Student concerned for recovery of any monies deemed owing to Verbal Planet Ltd.

By accepting these Terms and Conditions, all registered Language Teachers agree that their profile may be removed from Verbalplanet.com and their account closed if they do not meet our teaching standards. Specifically, tutors must maintain the following standards:



    A student rating of 80% Positive or higher.
    A minimum of 3 paying users for every 10 trial users.
    An average number of paid bookings per paying student equal to or greater than 7.
    A minimum of 3 paid bookings for every 10 trial bookings.


All Language Teachers agree to provide high quality Language Training Services to any Language Student in a timely fashion. We reserve the right to terminate or suspend the membership of any Language Teacher who's rating falls below our required standard being a positive feedback score of 70% or higher. We reserve the right to change the required standard at any time.

All registered Language Teachers agree to be fully responsible for contacting a Language Student at the correct scheduled time by initiating a Skype call from their Verbalplanet.com account.

All Language Teachers agree to provide timely, accurate and complete feedback and analysis of each students progress following the completion of each lesson through Verbalplanet.com. Tutors must provide lesson analysis and feedback by completing the analysis report accessed through their Verbalplanet.com account. We reserve the right to terminate or suspend the membership of any Language Teacher who fails to provide timely and complete analysis for their students following each lesson.

Language Teachers may cancel a scheduled lesson with a Language Student at least 24 hours before the lesson is due to commence. Lessons cannot be cancelled less than 24 hours before the lesson is due to commence. Tutors are requested to refund to a Language Student any amount paid by that Language Student to the Language Teacher in respect of the cancelled lesson. Upon cancellation of a scheduled lesson a full refund of the Booking Fee paid by the Language Student to Verbalplanet.com will be issued automatically.

Verbalplanet.com and Verbal Planet Ltd reserve the right to monitor communications between all registered Users for the purposes of ensuring the integrity and security of Verbalplanet.com and to ensure the safety of all Users of Verbalplanet.com. Communications between Verbalplanet.com Users via any of the tools or functions we make available to you (including unopened messages sent via our messaging system) may be monitored by Verbalplanet.com staff for the purposes of preventing fraud, the prevention of abuse of the Verbalplanet.com web site and identifying attempts to avoid or circumvent our Booking Fee structure.

By registering or using any service provided by Verbalplanet.com, all Users acknowledge that neither Verbalplanet.com nor the Owner are responsible for the quality of the Skype interface or the quality of communications between a Language Student and a Language Teacher using Skype. Skype is a third party communications solution and is in no way the responsibility of Verbalplanet.com or Verbal Planet Ltd.

Neither Verbalplanet.com nor Verbal Planet Ltd is responsible for the quality of Language Training Services provided by Language Teachers registered on Verbalplanet.com.

Language Teachers and Language Students contract directly with each other for the provision of Language Training Services with Verbalplanet.com facilitating the transaction on the part of the Language Student. Where there is a dispute by a registered Language Student over the quality, duration, standard or any other matter whatsoever with respect to a language lesson or any associated Language Training Service performed by a registered Language Teacher, this is a matter to be resolved between the registered Language Student and the registered Language Teacher directly as the two principles to the contract.

No refunds will be made by Verbalplanet.com or Verbal Planet Ltd whatsoever in relation to the quality, duration or standard of the Language Training Service provided, or any other issues which are under the control or influence of the Language Teacher concerned. Any dispute between Language Students and Language Teachers shall be resolved solely by The Owner.

Users hereby release The Owner and Verbalplanet.com from any and all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, related to any dispute arising between a Language Student and a Language Teacher.

Verbalplanet.com and The Owner do not guarantee the accuracy or completeness of any information or content presented on the Web site

Neither Verbalplanet.com nor Verbal Planet Ltd is responsible for the delivery, quality or performance of any individual language lesson booked through Verbalplanet.com. By registering an account and agreeing to these terms and conditions, both registered Language Students and registered Language Teachers agree that performance of Verbalplanet.com and Verbal Planet Ltd’s contractual obligations to both registered Language Students and Language Teachers in respect of any individual booking will be deemed complete by notification of the details of that booking to the relevant Language Teacher and Language Student concerned via their respective personal pages on Verbalplanet.com.

Any Service provided through Verbalplanet.com is on an "as is" basis without any warranties or conditions of any kind, express, implied, statutory, in all communication with Verbalplanet.com, The Owner, its affiliates or its representatives, or otherwise with respect to any Service.

Verbalplanet.com and The Owner and/or its affiliates specifically disclaim any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Neither, Verbalplanet.com, nor The Owner nor its affiliates warrant that your use of any Service provided to Language Teachers or Language Students through Verbalplanet.com will be secure, uninterrupted, always available, or error-free, or will meet your requirements, or that any defects in the Web site will be corrected.

Verbalplanet.com and The Owner and its affiliates disclaim all liability, regardless of the form of action, for the acts or omissions of other Users (including unauthorized Users, or "hackers") of the Web site.

("Users") refers to both independent freelance language teachers ("Language Teachers") and the purchasers of Language Training Services ("Language Students"). A User may be a Language Teacher, Language Student or both.

("The Web site") refers to the domain Verbalplanet.com.

("Language Training Service(s)") means any service provided by a Language Teacher to a Language Student via the Web site

("Service(s)") refers to any service provided by Verbalplanet.com to facilitate the provision of Language Training Services by a Language Teacher to a Language Student.

("The Owner") refers to Verbal Planet Ltd; Registered in England & Wales; Company No. 5601791

("Language Teachers") refers to all registered independent freelance language tutors.

("Language Students") refers to any purchaser of Language Training Services through the Verbalplanet.com web site

("Booking Fee(s)") refers to the total fee(s) payable in advance by a Language Student to schedule lesson time with a Language Teacher through Verbalplanet.com.

("Tutor Fee") refers to the fee per lesson as set by any individual Language Teacher.

("Lesson Fee") refers to the total fee per lesson being the Booking Fee plus the Tutor Fee.

("Confidential Information") refers to any information whatsoever and howsoever supplied with the exception of information that is in the public domain or must be disclosed to comply with the law.

Verbalplanet.com is owned and operated by Verbal Planet Ltd; Registered in England & Wales; Company No. 5601791; Registered office: Old Beams, Northwood Lane, Cheshire, United Kingdom.

The provisions of this Agreement shall be governed by the laws of England. The provisions of this agreement are severable and, if any provision of this User Agreement is held to be invalid or unenforceable, that provision may be removed and the remaining provisions will be enforced.

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